Refund policy

Last updated: September 2026

All original paintings sold through Suyeun Art are final sale. Because original artwork is one-of-a-kind and may be fragile, oversized, or costly to ship, we are unable to accept returns or exchanges once a purchase has been completed.

Local Pickup & Local Delivery (Recommended)
We strongly encourage local pickup or delivery for original paintings whenever possible. This allows you to inspect the artwork in person — including condition, texture, color, and scale — before accepting it.

We offer complimentary local delivery throughout the Phoenix metro area. Delivered paintings are handed to you directly so they can be inspected at the time of delivery. Once the artwork has been received and accepted, the sale is considered final.

Shipping & Damaged Artwork
For orders that require shipping, we take care to package original artwork securely and provide tracking when available. If a painting arrives damaged in transit, please:

• Photograph the artwork, packaging, and any visible damage immediately upon receipt
• Contact us within 48 hours of delivery at hello@suyeunart.com
• Retain all original packaging materials until the issue has been resolved

We will review the situation promptly and assist with the shipping carrier claim process when applicable. Depending on the circumstances, an appropriate resolution may include repair, replacement where possible, or another mutually agreed solution.

Please note that each damage claim must be reviewed individually, and the appropriate resolution will depend on the nature of the damage and the circumstances of the shipment.

Commission Inquiries
Suyeun Lee is not currently accepting commissions on a regular basis, but select commission proposals may be considered. If you have a project in mind, please contact us with details through our inquiry form or at hello@suyeunart.com.